1. How do I know you will do a good job?

I take great pride in my work, and will only undertake jobs when I know I have the skills and experience to do them well. I will be pleased to provide references if required.

2. Do you charge for quotes?

No, I do not! I appreciate that my customers like to know EXACTLY what they will be paying. That is why I will always visit you first to accurately assess the job. I will then give you a quotation based on what you require. There will be no nasty surprises!

3. How much do you charge?

I always send you a quotation (or agree a price if a small job) before carrying out the work. I charge a very fair price for a professional job. Call me for more details.

4. What happens if you find a problem after you've started work?

Sometimes I come across an unforeseen problem once I've started work. For example, damp plaster walls underneath old tiling. Usually I can resolve these problems, but it can involve extra cost to you. I will ALWAYS contact you for your authorisation before I carry out any additional work.

5. Do you supply materials?

I am happy to use your own materials. For larger jobs, I prefer to obtain the materials myself. This is so I have everything to hand and everything is suitable. My suppliers give me a good deal, which is reflected in my quotations!

6. Will I have to wait in all day for you to arrive?

ABSOLUTELY NOT! I pride myself on my reliability. I will arrange a mutually convenient time to call and will be there when I say I will.

7. Will you have all the necessary tools and parts with you?

Yes, I will. As I visit you in advance to assess the job, I won't be wasting time by disappearing halfway through.

8. What about tidying up?

I appreciate that this is your home and not a building site. I use dust sheets and will vacuum up any mess. In addition, I will remove all rubbish and endeavour to leave your home as I found it.

9. Can you look at my boiler?

No. I am not CORGI registered, so I cannot work with gas. I can, however, move radiators and flush through central heating systems.

10. How and when do I pay?

I will leave an invoice for you. Please pay me when you are completely satisfied with my work. As I am a small business, prompt payment is always appreciated.

11. Why just a mobile number?

Nothing dodgy - my wife often works nights. It's more than my life's worth to have the phone wake her up! Please leave a message on my mobile if I can't answer, and I'll get back to you asap. My home address is 125 Heath End Road, Flackwell Heath.

12. Are you insured?